TERMS OF SERVICE

Terms and conditions

Please read these terms carefully before using our services

Last Updated: January 15, 2025

By accessing or using EK Zilla Technologies' services, you agree to be bound by these Terms of Service. If you disagree with any part, you may not access our services.

1. Definitions

  • "Company" refers to EK Zilla Technologies, its owners, employees, and affiliates.
  • "Services" refers to web development, software development, design, marketing, and hosting services provided by the Company.
  • "Client" refers to the individual or entity engaging our services.
  • "Agreement" refers to these Terms of Service and any project-specific contracts.

2. Services and Deliverables

2.1 Scope of Services

We agree to provide the services described in the project proposal or statement of work. Any changes to the scope must be agreed upon in writing and may result in additional charges.

2.2 Project Timeline

Estimated timelines are provided in good faith but are not guaranteed. Delays may occur due to unforeseen circumstances, client feedback delays, or third-party dependencies.

2.3 Acceptance and Revisions

  • Clients have 14 days to review and request revisions on deliverables
  • Minor revisions (up to 3 rounds) are included in the project price
  • Major changes or additional features may require a separate agreement

3. Client Responsibilities

  • Provide timely feedback and approvals (within 48 hours for standard requests)
  • Provide all necessary content, materials, and access credentials
  • Ensure you have the legal right to use any materials provided
  • Comply with all applicable laws and regulations
  • Make timely payments as agreed

4. Payment Terms

4.1 Fees and Invoicing

  • 50% advance payment required to start new projects
  • Balance due upon completion or as per milestone schedule
  • Invoices are payable within 7 days of receipt
  • Hosting and maintenance fees are billed monthly/annually in advance

4.2 Late Payments

Late payments may incur interest at 2% per month. We reserve the right to suspend services or withhold deliverables until payment is received in full.

4.3 Refunds

Advance payments are non-refundable after work has commenced. If we fail to deliver as agreed, we will work to rectify the issue or provide a partial refund based on work completed.

5. Intellectual Property

5.1 Ownership

  • Upon full payment, clients own the final deliverables (code, designs, content created specifically for them)
  • We retain ownership of pre-existing materials, frameworks, and libraries
  • We may retain the right to display the work in our portfolio

5.2 License

We grant clients a perpetual, worldwide license to use the deliverables for their intended purpose. Clients may not resell or redistribute our work as a template or product.

6. Confidentiality

Both parties agree to keep confidential information confidential and use it only for the purposes of this agreement. This obligation survives termination of the agreement.

7. Warranties and Disclaimers

7.1 Our Warranty

We warrant that services will be performed professionally and in accordance with industry standards. We will correct any errors reported within 30 days of delivery at no charge.

7.2 Disclaimer

Services are provided "as is" without warranties of merchantability or fitness for a particular purpose. We do not guarantee that websites or software will be error-free or uninterrupted.

8. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for the services giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or business interruption.

9. Indemnification

Clients agree to indemnify and hold us harmless from any claims arising from their use of our services, violation of these terms, or infringement of third-party rights.

10. Termination

Either party may terminate the agreement with written notice if the other party breaches material terms and fails to cure within 15 days. Upon termination, client pays for work completed to date.

11. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Coimbatore, Tamil Nadu.

12. Changes to Terms

We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these Terms, please contact us:

  • info@ekzilla.com
  • +91 848 99 10 100